Did update 9.3.5 on my IPhone 6 and now I can't seem to get wifi

Did update 9.3.5 on my Iphone 6 and now can't seem to get wifi ?

iPhone 6s

Posted on Sep 5, 2016 6:35 AM

Reply
6 replies

Sep 5, 2016 8:48 AM in response to RC TW

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.


1) Restart you device. If a normal restart does not help try holding down the Home and Sleep buttons at the same time for about 15 seconds until the Apple logo appears.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

https://support.apple.com/en-us/HT201252

9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.


User Tip: https://discussions.apple.com/docs/DOC-9892

Sep 6, 2016 3:58 AM in response to RC TW

Same here PLUS my sister in law and my friend are having the same issue after the last update. I thought it was my router but i tried several ones in different places and it's the same! I did reset / restore/ I even did a downgrade to the previous release the 9.3.4 but unfortunately it didn't fix it!


Hopefully Apple will release a new update to solve the problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Did update 9.3.5 on my IPhone 6 and now I can't seem to get wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.